3CX mobile app is unable to call outside telephone numbers

[Readyspace]

Hello,
The 3CX mobile app is unable to call outside telephone numbers, but we can receive incoming calls from outside telephone numbers to our 3CX mobile app.
Is there a 3CX server setting that is affecting this? Please assist.

 

[pact]

Hi Readyspace,

Please check your Outbound Rules to ensure your 3CX App's extension is either in the correct group or you have the extension range to include that extension.

 

[Saqqara]

As above check your outbound rules

Can you make outbound calls from other devices ?

Also check the activity log, which will have more details on what is going on within the 3CX system when you make the call

 

[Readyspace]

Currently, we have not setup any Outbound rules. We just need to dial out to some customers with 3CX mobile, but are unable to.
Could you assist with more details what you mean by “correct groups” or “have the extension range to include that extension”?

 

[Saqqara]

As your other post - please spend time reading the info supplied by 3CX to setup your 3CX system
https://www.3cx.com/community/threads/need-to-configure-3cx.57819/

Most of your questions, can be answered by looking at the admin manual, videos, etc plus you will gain extra knowledge of how the 3CX system works

To setup outbound rules - please look at https://www.3cx.com/docs/manual/sip-trunks/

 

[pact]

Hi Readyspace,

https://www.3cx.com/docs/manual/sip-trunks/

Go to Outbound Rules.

Create a new rule, select the group of 'default' under "Calls from extension group(s)" and select your VoIP provider as the first Route and click ok.

 

[Schrodz]

You need to look at the 3cx manuals and training. You have asked in another post how to set up a phone system Look in Options and see if "Disable External Calls" is selected.