3CX Mobile App & Samsung Phone App Ringing at Same Time?

[MAWWICT]

Hi all,

Just doing some system testing and noticed something odd.
If I call someone with the 3CX Mobile App installed, two GUIs will pop up when they're being called by someone. (The 3CX Web App and the built in Samsung Phone App) If they decline the call on one they still have to do it on the other too. :/
What makes even less sense is that their mobile number hasn't been added to their 3CX account, so I'm not sure what's even triggering the Samsung phone to go off.
Any ideas?

Thanks

 

[MAWWICT]

Bit of an Update -- Removed the 3CX Mobile App from my own mobile, removed my mobile number from my own 3CX user account and calls are still coming through to my mobile phone if someone dials my internal extension number on 3CX....How?? I'm super confused, as my own mobile number is now nowhere on 3CX.
Does the system retain data until the next day?

Thanks

 

[SteveITS]

Do they have "ring my mobile simultaneously" enabled? (a.k.a. "also ring my mobile" in the web client, on a call forwarding status) I haven't tested but maybe removing the mobile number doesn't remove the internal forwarding rule...? Not sure how it would forward without a number but maybe they had it set at one point?

 

[SweetAction]

Is it possible there is an IP phone attached to the extension and it has it's own forwarding to your mobile set?

Otherwise, a PBX in verbose mode might shed some light to what's happening - maybe a forward to another extension and that extension has a forward to your mobile.