3CX notifications still reads the previous extension name instead of the new one

[Pierre Ventura]

Hello guys, we have an odd situation where [email protected] still notifies us of the previous extension name instead of the new one.

To site an example, 001 missed a call from 002 named Reception (previous name was Elisa)

001 received a notification to his email Subject: New missed call from Elisa ext.002

The name was changed to Reception about a month ago but 3CX still reads the extension as Elisa. Are there things we missed on changing name of an extension?

Please help.

Thank you!

 

[Pierre Ventura]

Hello Guys, anybody experiencing the same? Any suggestions on how we fix this? Thank you!

 

[SnakeRiverWebDevelopment]

Clear the extension first, then reassign