Solved 3CX offline - Machine is not reachable

[MauriceLemmens]

Hi,

In the instancemanager-portal.3cx.com I can see my instance is offline. The messages say: "Machine is not reachable. Please check the internet connection and firewall settings of this network."

I've read the guide.

But I didn't receive any warnings or e-mails about this requirement and the fact that 3CX would be taken offline. Can anyone help?

 

[NikosT_3CX]

@MauriceLemmens as I can your PBX is hosted at a private environment and not with 3CX.
As you can understand there are not a lot we can do from our side.
I would highly recommend to ensure that your VM is up and running, Instance Manager is enabled at your PBX and also that you have setup port forwarding correctly.