3CX Phone doesn't put calls on hold when transferring

[Tim van der Poel]

Hi All,

I've noticed something strange with our 3CX implementation. We're using two Snom reception phones in our office combined with the 3CX client. When we do an attended transfer with the physical phones they automatically put the call on hold.

When we do the same attended transfer from the 3CX client the call doesn't go on hold automatically. We can put it on hold first and then do the attended transfer but this is an extra effort. Is this auto hold on transfer configurable in 3CX?

 

[YiannisH_3CX]

Hello @Tim van der Poel

Please note that this is the default behaviour of the client while it is in CTI. The client will wait for the number input as well before sending the command to the phone to open a new line and dial the destination extension. If you would like this behaviour to change please feel free to post your idea on https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.