3CX PWA Mac - Sound Issues

[pineapple-aus]

Good morning,

I'm hoping you can help. I use 3CX on my Mac, and when I am in the office and connected to My Yealink WH62 sound is fine. However when I try to connect via my MBA Speakers/Mic or AirPods I never heard anything and no one can hear me.

Thoughts?

 

[fortech]

Hi, I would suggest a bit of standard debug to approach this, if you have not yet tested the following things for example,

1) get the 3cx app on your smartphone, or another device (Different laptop) and test calling from there with your same 3cx EXT while connected to same network where you had the issue.
2) test audio device(s) on your macbookAir to validate they work as expected. do you need to do anything to approve the 3cx app on your mac to permit access to speaker/mic.audio device? what happens if you interact with 3cx via the PWA on your mac, for something like voice mail menu - can you hear things correctly? are you able to record a new VM Greet correctly? (ie, test that your mic works, but not via interactive call with someone, just a 3cx interaction to the VM admin menu?)

It kind of sounds to me like your mac is not allowing the speaker-mic or airpor - access (ie, intentionally 'protecting your privacy' ?
but I am not clear/sure.

Tim