3cx / Quintum Tenor AX

[Haavok]

Hello,

I have a 3cx server configured to use a Quintum Tenor AX which is connected to the PSTN. Below are 2 calls.

The bottom (below the "=") is a call inbound from the PSTN. That call gets connected to the 3cx server and forwarded to a softphone extension that I have setup. The call gets answered but not hearing any audio. I'm assuming it's probably a codec issue or the fact that the inbound call is from a cell phone.

The call between the "#" and "=" is the one that's really puzzling me. When I call the phone # from the softphone, the trunk never shows an outbound connection and the call just keeps ringing and ringing but never actually hits the PSTN.

Is there anything that someone might be able to suggest as to the reason why outbound from the 3cx server isn't connecting to the PSTN? I'm planning on posting this same question to a Quintum forum.

Kindly use code and /code tags when posting server logs

19:10:24.995  [MS105000] C:10.1: No RTP packets were received:remoteAddr=192.168.1.199:10286,extAddr=0.0.0.0:0,localAddr=192.168.1.81:7036
19:10:23.088  [CM503008]: Call(11): Call is terminated
19:10:12.370  [CM503025]: Call(11): Calling PSTNline:12135551212@(Ln.10000@MSH-Quintum-PSTN)@[Dev:sip:[email protected]:5060]
19:10:12.370  [MS210002] C:11.2:Offer provided. Connection(transcoding mode): 192.168.1.81:7044(7045)
19:10:12.323  [CM503004]: Call(11): Route 1: PSTNline:12135551212@(Ln.10000@MSH-Quintum-PSTN)@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5061,Dev:sip:[email protected]:5062,Dev:sip:[email protected]:5063,Dev:sip:[email protected]:5064,Dev:sip:[email protected]:5065,Dev:sip:[email protected]:5066,Dev:sip:[email protected]:5067,Dev:sip:[email protected]:5068,Dev:sip:[email protected]:5069,Dev:sip:[email protected]:5070,Dev:sip:[email protected]:5071,Dev:sip:[email protected]:5072,Dev:sip:[email protected]:5073,Dev:sip:[email protected]:5074,Dev:sip:[email protected]:5075,Dev:sip:[email protected]:5076,Dev:sip:[email protected]:5077,Dev:sip:[email protected]:5078,Dev:sip:[email protected]:5079,Dev:sip:[email protected]:5080,Dev:sip:[email protected]:5081,Dev:sip:[email protected]:5082,Dev:sip:[email protected]:5083]
19:10:12.323  [MS210000] C:11.1:Offer received. RTP connection: 127.0.0.1:10028(10029)
19:10:12.323  [CM503010]: Making route(s) to <sip:[email protected]:5060>
19:10:12.307  Remote SDP is set for legC:11.1
19:10:12.307  [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.10858.0] PBX contact: [sip:[email protected]:5060]
19:10:12.307  [CM503001]: Call(11): Incoming call from Ext.101 to <sip:[email protected]:5060>
19:10:12.307  [CM500002]: Info on incoming INVITE:
  INVITE sip:[email protected]:5060 SIP/2.0
  Via: SIP/2.0/UDP 127.0.0.1:5080;branch=z9hG4bK-d8754z-b92b534f9b352a4d-2---d8754z-;rport=5080;received=192.168.1.102
  Via: SIP/2.0/UDP 10.0.1.109:2869;branch=z9hG4bK-d8754z-tunneltid-1---d8754z-;rport
  Via: SIP/2.0/UDP 127.0.0.1:2868;branch=z9hG4bK-d8754z-b92b534f9b352a4d-1---d8754z-;rport=2868
  Max-Forwards: 68
  Record-Route: <sip:[email protected]:5080;user=proxy;uri="10.0.1.109:2869">
  Contact: <sip:[email protected]:2868;rinstance=c678e9fafb9aa80e>
  To: <sip:[email protected]:5060>
  From: "Jim"<sip:[email protected]:5060>;tag=9842985d
  Call-ID: YjY1OWQzMmUwYTVhZTJmNjQ3ZDk3YWM0YjhiOTgxZTc.
  CSeq: 2 INVITE
  Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO
  Proxy-Authorization: Digest username="101",realm="3CXPhoneSystem",nonce="414d535c01cdcc0394:c3ec508c792c7a55e1a83adc0be2dedf",uri="sip:[email protected]:5060",response="edef2b24af73352676d85625813355d6",algorithm=MD5
  Supported: replaces
  User-Agent: 3CXPhone 4.0.10858.0
  Content-Length: 0

===========================================================

19:10:09.073  Active calls counted toward license limit: []
19:09:51.729  [CM503008]: Call(10): Call is terminated
19:09:45.291  Session 135534 of leg C:10.1 is confirmed
19:09:45.166  [CM503007]: Call(10): Device joined: sip:[email protected]:40600;rinstance=4121230b89e78cb3
19:09:45.166  [CM503007]: Call(10): Device joined: sip:[email protected]:5060
19:09:45.166  [MS210003] C:10.1:Answer provided. Connection(transcoding mode[unsecure]):192.168.1.81:7036(7037)
19:09:45.166  [MS210001] C:10.3:Answer received. RTP connection[unsecure]: 127.0.0.1:40622(40623)
19:09:45.166  Remote SDP is set for legC:10.3
19:09:45.166  [CM503002]: Call(10): Alerting sip:[email protected]:40600;rinstance=4121230b89e78cb3
19:09:44.948  [CM503025]: Call(10): Calling Unknown:Ext.EndCall@[Dev:sip:[email protected]:40600;rinstance=4121230b89e78cb3]
19:09:44.948  [MS210002] C:10.3:Offer provided. Connection(transcoding mode): 127.0.0.1:7040(7041)
19:09:44.948  [CM503016]: Call(10): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy
19:09:44.948  [CM503003]: Call(10): Call to sip:[email protected]:5060 has failed; Cause: 486 Busy Here; from IP:127.0.0.1:5080
19:09:40.620  [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.10858.0] PBX contact: [sip:[email protected]:5060]
19:09:40.620  [CM503002]: Call(10): Alerting sip:[email protected]:2868;rinstance=c678e9fafb9aa80e
19:09:40.135  [CM503025]: Call(10): Calling Ext:Ext.101@[Dev:sip:[email protected]:2868;rinstance=c678e9fafb9aa80e]
19:09:40.135  [MS210002] C:10.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7038(7039)
19:09:40.104  [CM503004]: Call(10): Route 1: Ext:Ext.101@[Dev:sip:[email protected]:2868;rinstance=c678e9fafb9aa80e]
19:09:40.088  [MS210000] C:10.1:Offer received. RTP connection: 192.168.1.199:10286(10287)
19:09:40.088  [CM503010]: Making route(s) to <sip:[email protected]:5060>
19:09:40.088  Remote SDP is set for legC:10.1
19:09:40.088  [CM505002]: Gateway:[MSH-Quintum-PSTN] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Quintum/1.0.0 SN/0030E1403179 SW/P107-09-00] PBX contact: [sip:[email protected]:5060]
19:09:40.088  [CM503001]: Call(10): Incoming call from 10000@(Ln.10000@MSH-Quintum-PSTN) to <sip:[email protected]:5060>
19:09:40.073  [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:101
19:09:40.073  Looking for inbound target: called=10000; caller=10000
19:09:40.073  [CM500002]: Info on incoming INVITE:
  INVITE sip:[email protected] SIP/2.0
  Via: SIP/2.0/UDP 192.168.1.199;branch=z9hG4bK-tenor-401b-19c7-62562
  Max-Forwards: 70
  Contact: <sip:[email protected]>
  To: <sip:[email protected]>
  From: <sip:[email protected]>;tag=401b19c7-680
  Call-ID: [email protected]
  CSeq: 2 INVITE
  Expires: 180
  Proxy-Authorization: Digest realm="3CXPhoneSystem",nonce="414d535c01cdcbe378:2aea017800d700eab0a5f475a30a429d",algorithm=MD5,username="10000",uri="sip:[email protected]",response="2c7ee04f6d198c3574a8aab37a060cc9"
  Supported: 100rel
  User-Agent: Quintum/1.0.0 SN/0030E1403179 SW/P107-09-00
  Content-Length: 0
  Session-GUID: 878862947-1667314531-858783744-140
  Quintum: 0c01030b033130360714000000000000000c006c09808080803130303030080531303030301301000f0b413035322d343033313739

 

[archie]

Try to call it from locally installed soft- or hardphone. I mean not behind a bridge.

 

[Haavok]

I've tried to call it from a softphone on the same system that the 3cx server is installed on.... same results. It doesn't connect to the trunk to go out the PSTN.

(Sorry for not quoting the log snippet properly)

 

[N_G]

I would suggest using a 3Cx supported gateway. The Quintum is not supported.

 

[Haavok]

Of course you do and I understand your reasoning behind that but I'm doing this for a remote client who doesn't have the $$ for another gateway.

I ran Wireshark and found that the 3cx server is sending the SIP address out of the server and over to the gateway so I'm going to assume 3cx is doing it's job and it's the Quintum that's having issues. I can post a capture of the traffic but based on this thread... help will be extremely limited because of the Quintum not being supported.

Thanks anyway.