3CX-Salesforce Disable 3CX Contacts Creation

[George_WB]

Hi there,

We are in the process of integrating 3CX v16 with Salesforce. We see that after the integration that all recognised customers are created in 3CX Contacts and later on are shown on our 3CX Phonebook. Is there a way to disable this as our phonebook is filled with customer numbers?

In the Server Side integration we have Contact Creation disabled but I suppose this is to create contacts in SF rather than 3CX.

Only solution is to manually delete 3CX contacts all the time.

 

[edossantos]

Hello @George_3CX,

Unfortunately this can't be disabled, that's the way the integration works, adding contacts from Salesforce to 3CX Contacts.

You would need to completely disable the integration...

Kind regards.

 

[George_WB]

Hi @edossantos

Is it possible by modifying the Salesforce Template to disable that feature? As the new contacts are integrated on our employees phonebook and it then becomes a mess

 

[edossantos]

No, this can't be controlled from the template. All the CRM integrations work like that, adding contacts returned by the template into 3CX Contacts.