Solved 3CX Services Stopped: How to start in Lightsail? How to Update 3CX Lightsail?

[telco411]

I have multiple issues with my 3CX hosted with Amazon Lightsail. I was prompted to update in order to use instance manager. I was not able to update from the dashboard/instance manager. Using the built-in Lightsail SSH entering the following two commands.

sudo wget -O - https://downloads.3cx.com/downloads/misc/debianpatches/9/16/0/5/20200619-os-update.sh | sudo bash​

​

sudo apt update && sudo apt upgrade -y && sudo apt autoremove && sudo apt autoclean​

After running these commands, everything seemed to work and again there was access to IM features. Unfortunately, everything stopped later, now with what appeared to be a functioning IM after hitting the update button.

• 
  
  A system service is down and affects telephony.
  RESTART SERVICES
  
  
  
  
• 
  "In order to continue using Instancemanager, you must first update your PBX to at least version 16.0.7.1078"

The command appears to have updated the lightsail OS, but not 3cx

OS
Debian GNU/Linux 10 (buster),4.19.0-16-amd64
Currently, all but one service is running and I can't find a way to restart. Attempts from within IM fail.


3CXAudioProvider01
ERROR: service 3CXAudioProvider01 doesn't exist
Error
3CXCallFlow01
ERROR: service 3CXCallFlow01 doesn't exist
Error
3CXCfgServ01
ERROR: service 3CXCfgServ01 doesn't exist
Error
3CXEventNotificationManager
ERROR: service 3CXEventNotificationManager doesn't exist
Error
3CXIVR01
ERROR: service 3CXIVR01 doesn't exist
Error
3CXMediaServer
ERROR: service 3CXMediaServer doesn't exist
Error
3CXPhoneSystem01
ERROR: service 3CXPhoneSystem01 doesn't exist
Error
3CXPhoneSystemMC01
ERROR: service 3CXPhoneSystemMC01 doesn't exist
Error
3CXQueueManager01
ERROR: service 3CXQueueManager01 doesn't exist
Error
3CXSystemService01
ERROR: service 3CXSystemService01 doesn't exist
Error
3CXTunnel01
ERROR: service 3CXTunnel01 doesn't exist
Error
postgresql

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The question, does anyone have the same issue or have a solution to start services?\​

​

Also how to update 3CX on lightsail?​

3CX Version
(none),16.0.8.9

OS
Debian GNU/Linux 10 (buster),4.19.0-16-amd64

 

[AlexisV_3CX]

Hi @telco411,

it seems that the upgrade was not completed successfully, as a result none of the services are available.

If I correctly understand you successfully upgrade the PBX to v16 SP8 from v16 SP5 via SSH, and then you attempted to upgrade it to v18 from the 'Update' button on your Management Console and then failed ? If so, did you receive an email regarding upgrade failure ?

Also FYI you can start a service using: service 3CXSystemService01 start

 

[telco411]

@AlexisV
Thank you for your response and yes, your understanding is correct. No email received. Perhaps I should have been satisfied with the first update that was successful.

Somehow if I could just roll back the OS update to regain (start) services

 

[AlexisV_3CX]

I assume that the upgrade must have stuck somewhere as the machine should have send an email out either if the upgrade was successful or failed.
What I would suggest is to spin up a new machine and restore from the latest backup.

 

[AlexisV_3CX]

@AlexisV
Do you know of anyone with proven experience recovering from stalled 3cx upgrade hosted on litesail that I could hire?

Hi @telco411,

here you can check for available partners: https://www.3cx.com/ordering/find-reseller/