Solved 3CX services stopping by itself

[HIS-Nhenry]

Good morning,

We have a 3cx cloud hosted service, and we have had this occur twice in the last 2 days where the 3cx system is stopping services by itself. It appears to be happening after hours sometime between 2-4AM CST. Both were the same reason.
Info, 4098 Service got signal to stop: stop service

Then

Service got signal to stop: 15

This essentially drops the whole system from what I can see as the trunks reregister after this.

Is anyone else experiencing this or know why this is occurring? I have checked with my team and no one did this and we don't have anyone else with the ability to log into the admin side of the system or our portal.

 

[Charles_3CX]

I can see that you have a ticket with us, and we have already provided you with an answer. More information will follow on the ticket.

 

[HIS-Nhenry]

The ticket was submitted for why the server dropped (which an answer was provided that it was resized). But this seems to be a different reason for the services stopping. I assume it wasn't resized several times in a week? Looking forward to the ticket update. Thanks again.

 

[Charles_3CX]

The machine was resized incorrectly, so when a resize is required, a new machine will be created and a backup restored. If there is an issue while taking the backup, the machine will try a number of times to redeploy, which is why you saw multiple IP changes.

Additionally, the next day, we resized the machine back to the original specifications, and why, again, the IP address changed.

All this occurs outside of office hours in the region where the machines are deployed.

 

[HIS-Nhenry]

Thank you for the update.

 

[Charles_3CX]

You are welcome, but the way, this was all resolved, so you should not have any further distractions to the instance.