3CX Softphone Android Issues - Samsung S9+

[MD500_Pilot]

So in attempting to check out 3CX as a replacement for some of our smaller clients, I installed the 3CX softphone application.

First, amazing that all I have to do is scan the QR code in the welcome email and it is instantly provisioned. And the application seems to work for except for one annoying thing.

When I try to make an outbound call using my phones normal dialer application (not the 3CX client), I get a popup prompt to select either 3CX or my normal app. Problem is, that I cannot select 3CX as it is greyed out.

So I rebooted my phone. Still does not allow me to select 3CX for an outbound call. I can go to the 3CX client and make a call directly but not via my normal system dial pad. The problem is that every single time I go to make a call now, it prompts me for 3CX or system dialer....every time.

So next I decided to uninstall the 3CX softphone client. I uninstalled it. Phew. Well not so fast. Even without the application installed, it still prompts me (every single time) to select between 3CX (which does not exist on the phone any longer) and my system dialer.

This is starting to look like a stalker app from hell

Can anyone point me in the right direction to fix this annoying issue?

Many Thanks

 

[YiannisH_3CX]

Hello @MD500_Pilot

This is the first time i have seen this as the dialer might ask for for the default app after the installation but once you select the dialer you will not be prompt again. Are you using a 3rd party installer on your phone that might cause this?

 

[LeonidasG_3CX]

That icon doesn't look like it's the 3CX app. Dunno why it says it's the 3CX app.

Keep in mind that the latest beta should have full integration for making calls from your native contact list. Can you try it and see if anything improves?

 

[MD500_Pilot]

@YiannisH_3CX @Leonidas 3CX

The 3CX app is the only SIP client I have on my phone. I will reinstall the latest beta and see if the problem resolves itself. I appreciate the input and ideas.

 

[LeonidasG_3CX]

Here's why i say that the icon you're showing looks very strange. We've never used that icon in our app. That's definitely 100% not our app's icon.

In fact the icon you're showing is of the cSipSimple app: https://en.wikipedia.org/wiki/CSipSimple

3CX App Icon:

 

[MD500_Pilot]

Thank you @LeonidasG -

I was able to resolve my problem by reinstalling and reinitializing the 3CX softphone several times and then uninstalling it. I am not sure what cSipSimple is nor is it on my phone but as you can clearly see from the screenshot, it says 3CX. I do also use the Digium Softphone on my phone, and it still works fine.

Maybe just an android issue, who knows, but it is solved for me now.

 

[LeonidasG_3CX]

I'm trying this on several different phones without being able to reproduce it. We'll look at this more closely internally, if we find anything, you can expect it to be fixed in one of the upcoming releases.

 

[MD500_Pilot]

Thanks - an interesting side note. It only did it once. After installing and uninstalling again, I had no further issues. It is possible that it was something specific with my phone which is a Samsung S9+.