3CX stopped working on desktop

[shane19]

windows 8.1 pro - 64bit, 3cx desktop client, it was working a few days ago but suddenly stoped working. found this log error in the .log file. please help asap.

you can check through by teamviewer. No problem.

[17.07.2018 10:26:58.311][1] Starting application
[17.07.2018 10:26:58.327][1] Initializing configuration
[17.07.2018 10:26:58.358][1] Loading configuration file C:\Users\abuanas\AppData\Roaming\3CXPhone for Windows\3CXPhone.xml
[17.07.2018 10:26:58.358][1] Error loading configuration file C:\Users\abuanas\AppData\Roaming\3CXPhone for Windows\3CXPhone.xml
[17.07.2018 10:26:58.374][1] System.Xml.XmlException: There are multiple root elements. Line 2, position 2.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.Linq.XContainer.ReadContentFrom(XmlReader r)
at System.Xml.Linq.XContainer.ReadContentFrom(XmlReader r, LoadOptions o)
at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)
at System.Xml.Linq.XDocument.Load(String uri, LoadOptions options)
at _3CXWin8Phone.ProfilesInfo.LoadConfigurationFile(String filename)

[17.07.2018 10:26:58.374][1] Trying to load backup configuration
[17.07.2018 10:26:58.374][1] Loading configuration file C:\Users\abuanas\AppData\Roaming\3CXPhone for Windows\3CXPhone.xml.back
[17.07.2018 10:26:58.374][1] Configuration file C:\Users\abuanas\AppData\Roaming\3CXPhone for Windows\3CXPhone.xml.back does'not exist
[17.07.2018 10:26:58.374][1] Using empty configuration
[17.07.2018 10:26:58.374][1] Initializing configuration with existing xml configuration
[17.07.2018 10:26:58.405][1] Initializing supported languages dictionary
[17.07.2018 10:26:58.452][1] Merging string resource dictionary
[17.07.2018 10:26:58.577][4] Opening named pipe for IPC
[17.07.2018 10:26:58.655][1] Pro only added CallTriggerCmdPlugin, Version=15.5.12227.0, Culture=neutral, PublicKeyToken=null
[17.07.2018 10:26:58.655][1] Pro only added CallTriggerCmdPlugin, Version=15.5.12227.0, Culture=neutral, PublicKeyToken=null
[17.07.2018 10:26:58.655][1] Pro only added CallTriggerCmdPlugin, Version=15.5.12227.0, Culture=neutral, PublicKeyToken=null
[17.07.2018 10:26:58.655][1] Pro only added CallTriggerCmdPlugin, Version=15.5.12227.0, Culture=neutral, PublicKeyToken=null
[17.07.2018 10:26:58.670][1] Pro only added DotNetScriptPlugin, Version=15.5.12227.0, Culture=neutral, PublicKeyToken=bac47dd19dc4098a
[17.07.2018 10:26:58.670][1] Pro only added DotNetScriptPlugin, Version=15.5.12227.0, Culture=neutral, PublicKeyToken=bac47dd19dc4098a
[17.07.2018 10:26:58.686][1] Initializing main window
[17.07.2018 10:26:58.702][1] Error occurred during application startup
[17.07.2018 10:26:58.702][1] System.Windows.Markup.XamlParseException: Provide value on 'System.Windows.Markup.StaticExtension' threw an exception. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.TypeInitializationException: The type initializer for '_3CXWin8Phone.ViewModel.DialPadOperationsVM' threw an exception. ---> System.TypeInitializationException: The type initializer for '_3CXWin8Phone.Biz' threw an exception. ---> System.IO.FileNotFoundException: Could not load file or assembly 'VCEWindows8Agent.dll' or one of its dependencies. The specified module could not be found.
at _3CXWin8Phone.Biz..ctor(IResourceLoader resourceLoader)
at _3CXWin8Phone.Biz..cctor()
--- End of inner exception stack trace ---
at _3CXWin8Phone.Biz.get_Instance()
at _3CXWin8Phone.ViewModel.DialPadOperationsVM.InitializeMyPhoneVM()
at _3CXWin8Phone.ViewModel.DialPadOperationsVM..ctor(IResourceLoader resourceLoader)
at _3CXWin8Phone.ViewModel.DialPadOperationsVM..cctor()
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---
at System.RuntimeFieldHandle.GetValue(RtFieldInfo field, Object instance, RuntimeType fieldType, RuntimeType declaringType, Boolean& domainInitialized)
at System.Reflection.RtFieldInfo.UnsafeGetValue(Object obj)
at System.Reflection.RtFieldInfo.InternalGetValue(Object obj, StackCrawlMark& stackMark)
at System.Reflection.RtFieldInfo.GetValue(Object obj)
at System.Windows.Markup.StaticExtension.GetFieldOrPropertyValue(Type type, String name, Object& value)
at System.Windows.Markup.StaticExtension.ProvideValue(IServiceProvider serviceProvider)
at MS.Internal.Xaml.Runtime.ClrObjectRuntime.CallProvideValue(MarkupExtension me, IServiceProvider serviceProvider)
--- End of inner exception stack trace ---
at System.Windows.Markup.WpfXamlLoader.Load(XamlReader xamlReader, IXamlObjectWriterFactory writerFactory, Boolean skipJournaledProperties, Object rootObject, XamlObjectWriterSettings settings, Uri baseUri)
at System.Windows.Markup.WpfXamlLoader.LoadBaml(XamlReader xamlReader, Boolean skipJournaledProperties, Object rootObject, XamlAccessLevel accessLevel, Uri baseUri)
at System.Windows.Markup.XamlReader.LoadBaml(Stream stream, ParserContext parserContext, Object parent, Boolean closeStream)
at System.Windows.Application.LoadComponent(Object component, Uri resourceLocator)
at _3CXWin8Phone.MainWindow.InitializeComponent()
at _3CXWin8Phone.MainWindow..ctor()
at _3CXWin8Phone.App.Application_Startup(Object sender, StartupEventArgs e)

 

[YiannisH_3CX]

Hello @shane19

Please ensure that all Windows Updates are installed on this machine, and that VC++ redistribuables 2015 x86 and x64 are installed.