3CX Sync Calendar time

[nicoonline]

Hello,

How many times a day does the 3CX synchronise with the users calendar?

We have been informed that when a meeting has been cancelled before the start time, the user's status is not reflected correctly.


Thank you for your update on this issue,

 

[NickD_3CX]

If you are talking about the "Microsoft 365" integration and can be configured in Management Console --> Settings, not the deprecated Exchange sync, then the 3CX server gets updated for events in 2 ways:

• At 05:00 every day 3CX makes a connection to the MS servers to get updates (so 3CX contacts MS)
• Every time there is an event made in MS, like deleting an event, MS sends an update to 3CX about the action that was performed (so MS contacts 3CX). This happens nearly instantly.

In the case of the second point, it is required that the HTTPS port (default 5001) of your 3CX is open publicly so MS can contact the 3CX system. If you have the port closed to the internet, then updates will never reach the 3CX and will only get updated at the fixed daily time.

Also, it is important that the event is cancelled before the start time. If it is cancelled after the start time, then no changes will happen in 3CX until the originally scheduled end time.

 

[nicoonline]

Hello Nick,

Thanks for your complete answer.
The event was deleted 25 minutes before the starting time. That was not reflected in the user's status.
Port 5001 is opened , no firewall

 

[NickD_3CX]

The event was deleted 25 minutes before the starting time. That was not reflected in the user's status.

If you deleted the Event in the Outlook Calendar 25 minutes before it started, then the Extension Status should not have changed at all.

Could you explain what exactly happened?

• 30 minutes before the start time the Extension was "Available"
• 25 minutes before start time you deleted the event, Extension was still "Available"
• At the time the meeting would have started did it remain "Available"?

Is this what happened?

 

[nicoonline]

• 30 minutes before the start time the Extension was "Available" : Yes
• 25 minutes before start time you deleted the event, Extension was still "Available" : Yes
• At the time the meeting status is DND.

i will do more tests in the afternoon.

 

[NickD_3CX]

i will do more tests in the afternoon.

Please yes, tell me if this happens with every meeting that is scheduled, then cancelled before it starts and let us know.

 

[nicoonline]

Hello,

I had a meeting planned at 14:00 local time.
I changed the time around 13:08 to 16:00




my status is DND since 14:00

 

[ChrisC_3CX]

I just tested this a couple of times but could not reproduce the behavior you describe:

• Deleting the event before it even starts means all extensions stay unaffected, their profile status will stay as is.
• Modifying the the start and stop time before the event begun will have extensions profile status follow the new start and stop time so again, in your case the profile status change should've only been triggered at 16:00 provided you did in fact make the change before 14:00.

I'll send you a PM for a bit more info.