3CX Transcriptions Service - Detecting Langauge as Welsh...

[peter_sgc]

Hello,

We have noticed that when using the "3CX Transcription Service" for Voice Mails some of them are being translated into Welsh.
When we check the attached recording the received voicemail was recorded in english.

After some testing we seem to think this has something to do with the way that "Hello" is pronounced. as "Hello" is "Helo" in Welsh.

Is there any way for us to force the system to use English only, as the options in the admin to change the langauge are grayed out...


Our Language & Time Zone are set to "English (UK)" and "0:00 United Kingdom (London)"




We are on 3CX Enterprise Version 20.0 Update 4 (Build 487 Release)

 

[TheRambler]

Update 7 has unlocked the language selection option allowing you to change from "Auto Detect" to your chosen language

 

[timbo343]

Perfect! Have just changed this in Admin > Integrations > Transcription.

The Speech language was set to Auto Detect and has now been changed to English.

Tested a voicemail and is now transcribing in English.