3CX unable to hear caller and caller unable to press options on the digital receptionist

[Luke Ivison]

Hi

We are having an issue where when a caller phones they come to our digital receptionist but they are unable to select and option. On top of this we also have an issue where when a DID is dialled or number which is connected to a ring group within the inbound rules, the calller can her me on the phone however i cannot hear anything.

We recently changed our cisco router so i am guessing it has something to do with that. is there any specific ports that i need to open to allow them to press a number on the digital receptionist and so that i can hear them?

Thanks
Luke

 

[Alphabetic]

Hi please provide more info https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[Luke Ivison]

hi

i didnt have udp ports 9000 - 10999 open in my inbound sip rules which is what was causing the issues.