Hello All,
I have some request from user about how to define abandoned call and missed call in report?
it happened when call overflow from another team to customer support after that my customer hang up his phone. The report will show abandoned on Customer support team. They want to change this case to mess call.
How can I do that?
Thank you.
I have some request from user about how to define abandoned call and missed call in report?
it happened when call overflow from another team to customer support after that my customer hang up his phone. The report will show abandoned on Customer support team. They want to change this case to mess call.
How can I do that?
Thank you.
