3CX v15.5 - HANGOUT not detected

[ANJOTI]

Hi,

most calls when the other person end it, in our APP (wich means Android APP or Windows app) the call keeps 'alive' with 'busy' sound playing...

>>> There is some way to fix it???

 

[YiannisH_3CX]

Hello @ANJOTI

What provider are you using ? Also does this happen on calls from extension to extension or just with external calls?
Please provide some details regarding the installation like what version PBX you are using and is the server local or remote? The more details you can provide regarding the installation and the issue the more we can try and help

 

[ANJOTI]

Hi @YiannisH_3CX ,

this happens with external providers; we are using v15.5 with all patches running on Debian on G.Cloud

 

[YiannisH_3CX]

What provider are you using ? Also does this happen on established calls or when the call is rejected?

 

[ANJOTI]

Hi,
we are using Simonics and also another local provider here (directcall) that issue occurs when a call is stablished, conversation goes fine but the other part (outside) hangs/finish the call at the end of conversation...

 

[YiannisH_3CX]

You will need to run a capture and see what the provider is sending when the call is terminated. I have tried a few providers and i cannot replicate the issue. Once the call is terminated the client just disconnects.