Solved 3cx v16 and Office 365 User Sync - Missing User

[millennium2]

Hi All,

Been testing v16 and pretty impressed with it. We setup Office 365 integration and can see all users in the "3CX/Settings/Office 365 Integration" section except one user who is both an Admin and holds an Office 365 E3 license. All other Office 365 licenses are Small Business Premium or Exchange licenses. Is there an issue with E3 licenses or users who are also Admins not integrating with 3CX v16?

 

[dlc.darren]

+1. We are having the same issue.
In our case all users are E3 but the two users who are also admins do not sync.

 

[Mark Jordan]

May be related to the below? I just used it to fix a few users on my O365 environment

https://www.3cx.com/community/threads/office-365-integration-missing-users.63966/post-271312

 

[dlc.darren]

Yes! Thank you. That did fix my issue.