3CX v20 pro on premises and Gigaset n670

[LorenzoAnnibalini]

Hi everyone, I have a problem with 3cx v20 pro on premises and gigaset n670 ip pro.
when I connect the gigaset I start to have problems with the audio of calls from ALL IP phones, when I make an outgoing call after 10 seconds the called customer stops hearing me while I hear him (always with all phones), the same thing happens with incoming calls but not always and after a variable period that goes beyond 40 seconds.
when I unplug the gigaset the problem goes away after about 10 minutes.

has this ever happened to anyone? I tried both the gigaset 2.54 and 2.57 firmware and it always gives me the same problem.

how can I solve it?
Thank
Lorenzo

 

[LorenzoAnnibalini]

So registration is ok right?
Not sure about ICMP there, and what exactly happening here, and not able to reach the port.

Hi, yes the registration would seem ok even if it makes me strange that there is the url instead of the ip. For icmp I have no idea what's going on either.
The only phone to do these things is the gigaset, I haven't seen any other icmp error for the phones installed.

In your opinion, can activating the passage of audio via PBX in active extensions in gigaset cells solve the problem?

I also want to try setting the cells manually without using the 3cx provisioning.

 

[LorenzoAnnibalini]

I finally have some news, the retailer asked me to return the cells and the cordless phones because Gigaset doesn't know how to solve the problem. he will also refund my money.
I'm thinking of switching to snom with the m900 cells

 

[autohaus]

Two Gigaset N870 base stations work fine here.We have them four years now.