3CX V20 Reporting

[Ferdnand.ouma]

Hi Support, In the previous versions of 3cx (v18) I was able to pull hourly productivity reports for call queue statics for our internal customer service analysis, I'm not sure if you removed hourly reports or I'm the one missing the option. Kindly assist.

 

[Alphabetic]

Reports only send once a day. You will need to manually go in and export reports if you need them hourly.

 

[GregG_3CX]

@Ferdnand.ouma - Alphabetic is correct, at the moment it is not possible to schedule reports hourly, only by day, week, or month. But please stay tuned as we are developing an upgraded reporting module that will be a game-changer. Please read our Reporting 2.0 blog for the details. Ultimately you will be able to export your data into PowerBi or Grafana and create the detailed reports you need, whenever you need them!