3cx webmeeting recordings

[Yellow_Flash]

Hi,

I have previously been told that the call recordings of 3cx webmeetings will be stored in 3cx servers for a week and then deleted.
I would like to know whether 3cx provides the users access to delete the recordings as per the new GDPR rules.

Thank you.

 

[LeonidasG_3CX]

Indeed, recordings for 3CX WebMeeting are stored a Google Storage server for 1 week after which they are deleted. To force delete your recording, you simply need to delete the meeting the recording belongs to.

 

[Yellow_Flash]

Indeed, recordings for 3CX WebMeeting are stored a Google Storage server for 1 week after which they are deleted. To force delete your recording, you simply need to delete the meeting the recording belongs to.

Thank you for the response @LeonidasG
How do I delete the meeting?

 

[LeonidasG_3CX]

Thank you for the response @LeonidasG
How do I delete the meeting?

If the meeting in question is a meeting you manually created, you'll need to login to your WebClient and delete it. If the meeting in question is the 'Quick Meeting', you can either wait for the recording to expire or delete and re-create the extension as the 'Quick Meeting' is the non deletable semi-permanent default meeting room for each user.

 

[Yellow_Flash]

@LeonidasG Does that mean only the scheduled meetings can be deleted?

 

[LeonidasG_3CX]

Scheduled meetings can be deleted on demand by the extension user. The Quick Meeting can only be deleted by the PBX admin by deleting that extension or disabling WebMeeting for that extension or releasing that PBX's FQDN.

 

[Yellow_Flash]

Okay, thank you for the information.

So for Scheduled meeting, once the meeting has been deleted by the user, the call recording will also be deleted at 3cx end? We will no longer be able to download the call recording using the link provided via Email, right?

 

[LeonidasG_3CX]

Exactly.

Let me double verify that for you as we made some changes recently and this may have changed slightly. I'll let you know.

 

[LeonidasG_3CX]

In fact, this functionality was changed in one of the last releases of WebMeeting due to restrictions with deleting certain items in Google Storage and their API. We're looking into this now and hope to have the delete-meeting = delete-recordings functionality restored within next week as this is in fact a MUST HAVE for all users.

More granular recording management is something we're hoping to add later on as well. My apologies for this.

 

[Yellow_Flash]

No problem, just wanted to get a confirmation.

Thank you for the information.