3cx - webmeeting

[dekki]

good morning everything is fine?
I have a client who has a problem with the webcam in the webmeeting, there is no video, the drivers for these devices have been checked and updated, the camera is being recognized by the browser, we have tested the chrome or edge browser and they are fully updated, all cache has been deleted and cookies, I figured it was something in the hardware, but this problem is happening on 3.4 machines for example, it has been validated and works in firefox browser normally, chrome, edge do not work, is there any information, complaints about this? Could you help me what can be done in this case? thanks.

 

[Emanuele Bizzarri]

Hi,
if the cam is working in the browser, then it should work also in webmeeting.
Let's try to understand why it is not working in your case.
Generally speaking, in order to make it works, the webcam must not be used by another app/browser and must be allowed by the user.
Let's use chrome as first choice.
Check that you don't have any app that can use the webcam: zoom, teams, also 3CX Desktop App. Check opened apps, also in the tray if you are using windows.
Open Chrome and check this link (made by webrtc team):
https://webrtc.github.io/samples/src/content/getusermedia/resolution/
You must be able to see your preview clicking at least the HD resolution button.
If this work, then try to open a webmeeting link.
The first time you open a link, the browser will ask you if you want to allow it to use the webcam. You have to say yes, otherwise the webcam cannot work. Check in the top-right url bar to see something like this:


Do you see your image in the webmeeting preview launchpad?
If not press F12 in order to open the browser debug console.
You should see some error message reported in red saying the reason.
Please let us know.

Thank you