3cx windows client window not visible on the desktop after update

[Diego Campagna]

Someone locked my original post so I'm starting a new one. for background information refer to

https://www.3cx.com/community/threa...visible-in-on-the-desktop-after-update.55939/

I found something very interesting which proves the rezing theory is incorrect.

I noticed that my mouse pointer changes when I hovered in certain part of the desktop when the 3cx icon was selected on the taskbar.

So I right clicked in the area and



And then I hovered





I even opened switchboard window that didn't work







So given this information could @YiannisH_3CX or @LeonidasG suggest any other fixes then moving the window. Thanks


Regards,
Diego

 

[wiles01]

This is still an issue. Any idea on a fix or ETA for a fix?

Hate note having my system run up to it's potential because I have to use a downgraded graphics driver just for 3cx app.

 

[Diego Campagna]

This is still an issue. Any idea on a fix or ETA for a fix?

Hate note having my system run up to it's potential because I have to use a downgraded graphics driver just for 3cx app.

By any chance have you installed an app called Duet?

 

[Diego Campagna]

I have finally found the source of the problem, in my case.

It was not the Microsoft update s suggested by TeamViewer (although it may have played a part)

I installed an app on my PC called Duet, it basically turns an iPad into a second display. It would be a great except that it apparently breaks hardware rendering. Duet in their website suggests turning hardware rendering off. I chose to uninstall Duet.

Once I did this after a reboot it fixed 3cx and a couple of other programs I started noticing had issues.

Thank you @YiannisH_3CX and the rest of the 3cx Support team

Diego

 

[wiles01]

Diego....

Where do I send the check to for fixing my issue!!

Yes, indeed I had Duet installed, uninstalled it, rebooted, updated the graphics driver to the current version and 3cx is working normally now.

Thank you so much for your help!!!

 

[Diego Campagna]

Diego....

Where do I send the check to for fixing my issue!!

Yes, indeed I had Duet installed, uninstalled it, rebooted, updated the graphics driver to the current version and 3cx is working normally now.

Thank you so much for your help!!!

I'm happy with just good karma ;-)

Glad it fixed your problem too.

 

[YiannisH_3CX]

Glad to issue has been resolved and thank you for sharing your solution.