3CX Windows phone only in background

[romanoarnaldi]

Hello,
We are testing a new installation of 3CX Phone System v20, created few users, now trying to install the 3CX Softphone Windows App from Microsoft Store.
All seems to go well except that after installation completes, the "Open" button on the store apparently does nothing

We find the 3CX Softphone only running on the background: no icon on the task bar nor GUI.

Also the "Provision" button does nothing apparently...
Tried uninstalling/reinstalling/rebooting/updating Windows/crating new user/trying again.. no luck.
Anyone can tell what we are doing wrong?
Thanks!
RA

 

[N_G]

Its most likely some policy on your network preventing it from opening. This install is completely managed by MIcrosoft Store.

 

[fortech]

Hi, for what it is worth, I might recommend you test a trivial use case scenario first to validate things?
> hit your 3cx URL instance via web browser of choice (Chrome,Edge, etc)
> see if it works smoothly?
> test the web-app based dialer for functionality
> then install the PWA version of the dialer - click click you are done, from the browser window, basically. Not so different from getting a PWA_Outlook onto a system if you are doing MS365 email via web for example.
> after that, try your things from PWA_3cx app. It should (in theory) work equally well.
> after that, you have a path forward maybe? Although possibly PWA based install won't play so nice for automated install / depending on your client PC management / software install / behaviour (etc) ?

Tim