3cx wont make or recieve calls

[visionestates]

Hi ive set up a sip trunk for telxi ive made a ring group etc . However, calls go striaght to vm but show on logs as missed calls . when making outbound calls it says number is not recongised

 

[Alphabetic]

Check the following

Important Configuration Notes​

Enter the main trunk number in the E164 format (e.g. 441234567890).

 

[visionestates]

Check the following

Important Configuration Notes​

Enter the main trunk number in the E164 format (e.g. 441234567890).

Hi do you mean under the did number section in the sip trunk ?

 

[Alphabetic]

yes

 

[visionestates]

I have this as 2 did number one is +44 and one is 07. The sip register shows the number as just 44 but 3cx won't accept this

 

[TheodorosG_3CX]

Have you ensured the below?

 

[visionestates]

Have you ensured the below?
View attachment 42654

Yes ive added in this format. ive reset up the trunk now instead of line busy it goes striaght to VM

 

[TheodorosG_3CX]

Where are you routing calls?
Try for example to assign the DID to your extension directly, does it ring?

 

[visionestates]

Hi, I've tried to just assign to my extension and remove my ring group.

It now says destination unavailable, not registered, or no routes available.

 

[TheodorosG_3CX]

Have you opened the extension Web Client and also enabled notifications on the browser?

 

[visionestates]

Have you opened the extension Web Client and also enabled notifications on the browser?

Hi yes that was the problem for inbound calls what do I need to have set up to make outbound calls

 

[TheodorosG_3CX]

You will need to configure your outbound rules.

 

[visionestates]

You will need to configure your outbound rules.

i have this configuration is this correct for uk numbers ? thank you

 

[TheodorosG_3CX]

I'm not aware of the dialed numbers however they seem to be OK.