3CX & Yay outgoing calls not working

[matsz]

Hi all,

I've tried everything to get my 3CX outgoing calls working with Yay. I've setup a Generic SIP Trunk (IP based) and it just doesn't seem to be working.

I've setup my SIP trunk on Yay, all incoming calls are fine, its just outgoing calls. I created a username and password in the SIP settings on Yay, added that to the SIP on 3CX and still no luck.

I'm using talk.yay.com for my registrar/server. Does anyone have any suggestions?

 

[matsz]

So I think the user is that Yay is not allowing me to put the IP address for 3CX in my inbound field and outbound field, which is what I need am I right?

 

[CXBridge Ops]

Hi @matsz

What error do you see in the Event Log when you try to place an outbound call?

Also, please try updating the outbound rule by setting the Outbound Caller ID to the same number configured as the Main Trunk Number. This will help us confirm whether the issue is related to caller ID presentation or trunk validation by the provider.

 

[N_G]

Hi all,

I've tried everything to get my 3CX outgoing calls working with Yay. I've setup a Generic SIP Trunk (IP based) and it just doesn't seem to be working.

I've setup my SIP trunk on Yay, all incoming calls are fine, its just outgoing calls. I created a username and password in the SIP settings on Yay, added that to the SIP on 3CX and still no luck.

I'm using talk.yay.com for my registrar/server. Does anyone have any suggestions?

You can not use an IP based SIP trunk with 3CX SMB you must use a preferred SIP trunk for example Twilio.