3CXPhoneSystem01 Service stopped suddenly

[jash_ait]

Hi Guys,

Wonder if anyone would be able to help. I have a 3cx Hosted on V20 Build 1620 running. All of a sudden today the phone went down. There was incoming or outgoing available. When logged in to the PBX portal there was a notification that the 3CXPhoneSystem01 service was stopped. started the service and everything came back all right. The weird thing is that there is nothing in the logs that the service stopped. Only that the service was started and the Trunk and web Meeting bridge has status changed to registered.
Let me know if you guys need any information.

 

[TheodorosG_3CX]

This is something that we need to check from our side.
Can you please create a support ticket so we can check and advice further?

 

[jash_ait]

Thanks Will do it now

 

[TheodorosG_3CX]

We will proceed from there.Thank you.

 

[david.taylor]

Same thing happened to one of our customers, also on Hosted by 3CX instance on V20 Build 1620, at 16:20 (UK time) but we didn't notice as the notification email went to my junk mail folder (have now whitelisted the email address!). It came back up at 17:16 by itself with no intervention, it seems. Will create a support ticket for this.

 

[TheodorosG_3CX]

@david.taylor As i can see your case is already handled from our Team. We will proceed further in the ticket.
Thank you.

 

[AWS2P]

I've seen same problem in a French post here
https://www.3cx.fr/forum/threads/service-3cxphonesystem01-sarrête-après-mise-à-jour-v18-v20.119327/

 

[TheodorosG_3CX]

Each case can be different. For such issues you can report in a support ticket to check further.