Ability to Dial through Desktop client from web app not working

[dannyr1992]

Hi ,

We have multiple users who work from home as you can imagine.

They log into our RDS server and had headsets plugged into their local laptops/desktops. They use the web client on the RDS to make calls etc.

Prior to the new V18 Desktop App we could choose (3cx client for windows 16) from the dial through devices and this would route the audio from the local desktop client.

Unfortuntely the new Desktop client doesn't allow this .

Is this something that be solved by a fix or something that can be added to the pipeline.

Thanks

Danny

 

[ChrisC_3CX]

This is indeed not currently possible with the Desktop app so what we recommend in the meantime is to continue using the 3CX Windows App (formerly known as 3CX Phone for Windows) instead of the Desktop App on the user's actual PC. It is still supported and will work just fine with 3CX v18.

 

[dannyr1992]

This is indeed not currently possible with the Desktop app so what we recommend in the meantime is to continue using the 3CX Windows App (formerly known as 3CX Phone for Windows) instead of the Desktop App on the user's actual PC. It is still supported and will work just fine with 3CX v18.

Hi Chris,

Thank you for confirming.

Can you confirm whether this is something that will be in future versions?

Danny

 

[ChrisC_3CX]

Can you confirm whether this is something that will be in future versions?

I'm afraid we have no info yet, but I'm sure something like that would be announced when the time comes. You might want to consider keeping an eye on our blog and Product Information and Releases section.