Ability to pick Outbound Number before calling.

[RESOLVE-WR]

Morning all,

Please could someone help with the below query?

One customer we have needs the ability for users to choose which of the main DIDs to use as their outbound caller ID.

For example, User A needs to pick from 4 outbound numbers before starting their call, not just one constant outbound number.

MT,

 

[Charles_3CX]

You can use outbound rules with prefixes and enter the required outbound call id for each of the rules, then have agents dial the prefix before the number they are dialling out to so the call is routed using the outbound rule with the required outbound caller id.