Solved Access to call recordings

[Joel98]

Hi,

A customer of ours has asked if they can have access to the call recordings so that they can download them. I am not sure what level of access to grant them so that they can only access and download the call recordings. Would I also have to give them the admin login for the portal, or can I create a separate user for them to login with?

Many Thanks,

 

[ChrisC_3CX]

You can create a separate user and give him Management Console Access with the following rights:



This will allow that user to generate call reports and have a link for each call(that has a recording) to download the recording.

 

[VoIPTools]

I would also encourage you to take a look at our 3CX Recording Manager tool. With this tool you do not need to give users access to the 3CX console. Users can only see their own recordings. Managers can see recordings made by the people they manage. You can play recordings directly from your browser without having to download the recording first, including archived recordings. You can add notes to recordings, get a full transcription, and score how well agents handled the call based on criteria you specify. We even can automatically upload recordings to a service that can monitor for prohibited words, and offer suggestions on how to improve your sales approaches. We also have an audit log that shows all activities, and easy access to modify who's calls are being recorded.

 

[Joel98]

Hi,

That's great thank you! The password they use to login, I can see that and have applied the correct permissions.

Many Thanks,

 

[ChrisC_3CX]

The credentials required for them to login would be the same credentials used for the 3CX Webclient. Username is the extension number and the password is the "Web authentication password" found under "Extensions >> Edit >> General".

 

[Joel98]

Hi Chris,

Thank you for letting me know, the user has been able to login successfully.

Thank you.

 

[ChrisC_3CX]

Excellent!