Access to Management Console

[andy.cumming@purplecomms.]

We recently restricted access to the management console from specific IP addresses. This has meant having to add IP addresses if a client "moves" around. Today, I have had 2 clients working from home, I have asked them to do "whats my IP" and then added that to the list. However, they still cannot access the Management console. If I try from our office using their credentials, it works fine.If i change the setting to allow access from anywhere, it works. Any ideas?

 

[TheodorosG_3CX]

Where the public ip's already blacklisted in the management console?

 

[andy.cumming@purplecomms.]

No, the public IP's were only added today and weren't blacklisted.

 

[TheodorosG_3CX]

Have you allowed only specific ip's?

 

[Alphabetic]

If they log in to the 3CX web client from their computers, does the IP address in the Phones tab match what they get when they do an IP lookup.

 

[Rhys Haskell]

Have you checked if the customer has an IPv6 address, as we have needed to add this a few times.

 

[andy.cumming@purplecomms.]

I think you may have sussed it, looking at the phones section i can see the IPv6 address. Will try this and update you.