Action URL

[AlexProLV]

Hello!
We have a WEB based Client Management Software and plan to use cloud based 3CX for calls.
Is it possible to use Action URL to control 3CX by pressing buttons from our WEB CMS?
Like make new call and get caller info to our CMS for incoming calls?
Please give me direction where find all info about supported Action URL.

 

[Evolute IT]

Hello!
We have a WEB based Client Management Software and plan to use cloud based 3CX for calls.
Is it possible to use Action URL to control 3CX by pressing buttons from our WEB CMS?
Like make new call and get caller info to our CMS for incoming calls?
Please give me direction where find all info about supported Action URL.

Action URL doesn't exist in 3CX.

You will want to look at the CRM Integration. Probably build your own.

 

[VoIPTools]

3CX has said they will have a new web-based REST API for call control. This has not been released yet, but that should make it possible to add call control functions to your web-based CRM. In the meantime, we also offer a fully supported REST API that you could use to add these functions.

 

[AlexProLV]

Thanx for answers.

VoIP Tools - what the price will be for your API with call control from third-party CMS?
Or aprox. price for creation new API which will perform 3 functions we need:
1. Click to make new call
2. Action URL which strarts after receiving calls. (to find client in our CMS by phone number)
3. Access to 3CX call records (.vaw or .mp3) that we can play from our CMS.

As example how it works on Yealink IP phones (MyPBX on Yealink S100)

Incoming Call: http://x.x.x.x/logphonecall.php?Type=Connect,Callernumber=$calledNumber,IP=$ip

Outgoing Call: http://x.x.x.x/logphonecall.php?Type=Outgoing,Callernumber=$calledNumber,IP=$ip

Terminated: http://x.x.x.x/logphonecall.php?Type=Terminated,Callernumber=$calledNumber,IP=$ip

Transfer Call: http://x.x.x.x/logphonecall.php?Type=Transfered,Callernumber=$calledNumber,IP=$ip

Answer New Incoming Call: http://x.x.x.x/logphonecall.php?Type=Incoming,Callernumber=$calledNumber,IP=$ip

 

[VoIPTools]

I think we should probably move this discussion from the 3CX forums. You can email me directly using the email address in my signature block below.

Please note that invoking call control actions comes from the 3CX server. You do not typically send commands directly to the phone. Remember, the phone is provisioned (connected) to your 3CX server, so more typically you would tell 3CX to invoke the call control actions and let 3CX handle the communication with the phone.