integration

  1. ArneDery

    O365 - User groups to phonebook

    Hi, We are currently using the Microsoft 365 / Azure AD integration to synchronize AD groups for user creation, which works well. However, in many environments not all AD users should be created as 3CX users. Still, it would be extremely useful to have certain Microsoft 365 AD user groups...
    • ArneDery
    • Thread
    • contact integration o365 sync user group
    • Replies: 3
    • Forum: Office 365

  2. 3CX Custom CRM Integration

    A vendor of ours is trying to get call data out of our 3CX system. They looked at some of the existing templates and attempted to make one of their own. Could someone take a look at this custom XML file and provide feedback why we're getting "Error Invalid File Format" when we try to upload it...
    • ruthb
    • Thread
    • crm custom integration
    • Replies: 5
    • Forum: Other

  3. Unusual Twillio SMS Integration Issue

    Hi All, We've suddenly started experiencing an issue with the Twillio SMS integration in our internal 3CX PBX. This seems to keep 'breaking' where the SMS integration remains enabled, and the Twillio SIP trunk still routes voice calls, but we suddenly lose all ability to use the SMS feature via...

  4. Pass Custom Variable from CFD to CRM Integration [Need Help]

    Hi, We got to know that CRM server side integration is triggered immediately when a call hit the system from outside. Now we are wondering if possible to pass a variable from the CFD/IVR script to the CRM integration script? To be specific, we want to pass the CFD DID number or another IVR...

  5. Copy Agent Status history to another database

    Hi all! I am trying to copy the agent status history to another database, like Postgres. I will use this for my custom report purposes in our call centre. I already have the integration for copying the CDR output table every 15 minutes from 3CX to Postgres, but this integration does not have...

  6. 3CX M365 new account provisioning schedule

    We have been using the 3CX M365 integration for a while now and it is working well. One issue we have run into of late is user provisioning for accounts that are created in M365 that are disabled in M365. Through automation, new user M365 accounts are automatically created and are set to...
    • ASTERHC
    • Thread
    • integration integrations intergration m365 microsoft intergration office 365 intergration
    • Replies: 0
    • Forum: Office 365

  7. 3CX v20 integration with Fidelio Hotel Service

    Hello, I am trying to set up a connection for Fidelio Hotel Service under Admin -> Integrations -> Hotel Services. All the fields are just grayed-out and I have no options to modify settings or add a new connection. I am using 3CX v20 Professional 24 CC. Is this funcionality available on the...
    • Khorny
    • Thread
    • fidelio fidelio pms integration hotel services integration
    • Replies: 2
    • Forum: Other
  8. sanch6

    Mews PMS Integration

    Hello, has anyone integrated Mews with 3CX yet? I need to display the customer profile during inbound calls and be able to list the outgoing call costs for hotel rooms. I found this integrator https://integrations.channeluc.com/en/product/1/mews but it doesn't seem to meet the second...

  9. SQL INTEGRATION - unanswered outgoing calls

    Good morning everyone, I have an installation that has CRM integration to MySQL active that I use to send data via api from the call log. All calls are correctly sent to the database EXCEPT the unanswered outgoing calls. Why? This is the query I use in the Call Journaling SQL Statement INSERT...

  10. Is this situation possible?

    I have the following situation in 3cx: there is a single phone number and 5 extensions: 102,103,104,105,106. when 105 calls a phone number and that person doesn't answer, if he calls back on that single phone number (0123456789 for instance) it should redirect the call to extension 105. How can...
    • Andi335
    • Thread
    • call flow designer crm integration integration script
    • Replies: 5
    • Forum: Other
  11. ReeceWallace

    CRM Call Journaling by Specific Agent

    Hi, I am experiencing an issue in which I can't get my Agent lookup to work appropriately with the CRM. If the agent email searches and returns a UserId, it should journal as that agent in the CRM (Working) if the agent email is searched and returns no Userid, it should skip that part of the...

  12. Solved V20 Incoming calls goes to busy tone after enabling Holiday Script prompt

    Hi 3CX Team, I would like to seek your amazing brains on this matter. Recently, 3CX v20 have released the Call Scripts integration. In preparation for the upcoming Christmas break, we tried enabling it on two of our self-hosted clients, however, it made their incoming calls fail. We tested the...
    • daryl.advincula
    • Thread
    • call script custom holiday holiday prompt incoming calls incomming call failure integration
    • Replies: 2
    • Forum: Phone System / PBX

  13. Solved CRM-Integration with Zoho CRM no logging in Zoho

    My 3cx ist a Version 20.0 Update 2 (Build 715 Release) gehosted on Digital Ocean The Zoho integration with Zoho has been successfully authorized the test gives an error message: Server returned a non successful status code - HTTPStatusCode=BadRequest - Reason= -...
    • Henry_Bln
    • Thread
    • integration zoho
    • Replies: 4
    • Forum: Zoho
  14. sergen

    Integration with other Application

    could I ask if anyone has done integration of 3CX with Best Practice, Medical Director, Genie or Leap Legal application in Australia? Regards
    • sergen
    • Thread
    • integration
    • Replies: 1
    • Forum: Other

  15. 401 Unauthorized Error with 3CX API Despite Correct API Key

    I am developing an integration between 3CX and Google Sheets to automatically fetch call recordings and details (such as caller ID, callee ID, call duration, and recording URL) based on phone numbers listed in a Google Sheet. I am encountering a 401 Unauthorised error when attempting to access...
    • MayurMali
    • Thread
    • 3cx 401 unauthorized authentication endpoint integration
    • Replies: 6
    • Forum: SMB

  16. When does Synced with Microsoft 265 column get populated for a user? When does the user get added to the group Azure AD?

    Running v18 Update 8, Build 939 Enterprise 128sc. We're upgrading to v20 soon but have some logistical issues to be dealt with first. I inherited the admin of this system from the previous admin that left abruptly. I have in my handoff notes that once a user synced with Microsoft 365, two...
  17. Discovery87

    Billing Platforms?

    Ahoy! Just curious as to which billing platform partners are using to link their SIP wholesale billing to their own books? e.g. We use Gradwell for SIP trunks and Quickbooks for our own billing. I am now looking to implement something like BillingBooth to link the two together. So we can...
    • Discovery87
    • Thread
    • billing integration
    • Replies: 0
    • Forum: UK

  18. Link calls to Salesforce with no 3CX Extension

    I am working with the Salesforce integration and it works properly. The issue is that sometimes, one of our heavy users makes and receives calls from the main number that doesn't have an extension. It is my understanding that the system uses the user's email and extension to credit the call in...

  19. Piperun CRM integration tips

    Hello, I would like some tips to proceed in this scenario. I'm developing an integration between a CRM "Piperun" and 3CX. The CRM gives me at first the possibility to schedule a call and delivers the following payload: { "user": "Ramal@1000", "pass": "@passwd#", "id_crm_call"...
    • resu94
    • Thread
    • crm integration integration crm
    • Replies: 1
    • Forum: Other

  20. Action URL

    Hello! We have a WEB based Client Management Software and plan to use cloud based 3CX for calls. Is it possible to use Action URL to control 3CX by pressing buttons from our WEB CMS? Like make new call and get caller info to our CMS for incoming calls? Please give me direction where find all...
    • AlexProLV
    • Thread
    • action url api integration
    • Replies: 4
    • Forum: SMB
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