We would like 3CX to support WhatsApp group chats for WhatsApp Business integrations.
At the moment, 3CX appears to support WhatsApp mainly as a 1-to-1 customer messaging channel, where multiple internal agents can handle the same WhatsApp inbox or queue. That is useful, but it does not cover our current workflow.
We actively use WhatsApp group chats with some customers. In these groups, the customer may include multiple people from their organization.
For us, WhatsApp groups are already part of the customer communication flow. Without group chat support, we cannot fully centralize WhatsApp communication in 3CX.
At the moment, 3CX appears to support WhatsApp mainly as a 1-to-1 customer messaging channel, where multiple internal agents can handle the same WhatsApp inbox or queue. That is useful, but it does not cover our current workflow.
We actively use WhatsApp group chats with some customers. In these groups, the customer may include multiple people from their organization.
For us, WhatsApp groups are already part of the customer communication flow. Without group chat support, we cannot fully centralize WhatsApp communication in 3CX.
