Adding to company phonebook through 3CX App greyed out

[Bond21]

Hello,

We are running 3CX Version 20.0 Update 5 (Build 551 Release) and have experienced issues with users with the System Owner and System Administrator roles being able to add to the company phonebook via the 3CX App. Only the personal option is selectable not the company.

Could anyone point me in the right direction please, thank you.

 

[AbdullaR_3CX]

Hello Bond21,

Receptionists, Managers, System Administrators, and System Owners can manage the Company Phonebook by navigating to Admin Console > System > Phonebook.

Could you please check if one of these roles is assigned to the specific user?
Also, are you using the Windows App? If so, have you tried logging out and logging back in?

 

[Bond21]

Hello, the user(s) are set as System Owners and can add this via Admin Console > System > Phonebook, but not using the Windows App, have logged out and back into it. We have other users as System Administrators who also cannot add to the phonebook via the Windows App.