Solved Advanced Settings in Admin Console

[KLIN]

I have a SMB Pro license and am trying to set up international calling. I read that i can do this under the Advanced tab in the Admin Console. In my Admin Console (V20) the Advanced tab is not showing.
Available tabs are: Dashboard, Voice &Chat, Outbound Rules, Office Hours, Call handling, Reports, Event Log and Buy.
Can anyone please point me in the right direction?

Thanks!!

 

[Evolute IT]

Because you have only SMB. Many views are hidden as they are "server-wide" and SMB is on a multitenant system. Thus why you only see your own stuff.

 

[KLIN]

Because you have only SMB. Many views are hidden as they are "server-wide" and SMB is on a multitenant system. Thus why you only see your own stuff.

Thank you for explaining. Can you please let me know how i can set up international calling in SMB? Domestic calling is going fine, but international calls are not going out. Thanks for your help!!

 

[SteveITS]

It may need to be enabled…I recall a similar post a few months ago give or take. If 3CX doesn’t see this over the weekend open a ticket and ask them.

 

[AWS2P]

Are you allowed from your trunk sip Provider first ?
I got a similar problem just because i forgot a + in outbound rule . Can you check if this is right for you?

 

[TheodorosG_3CX]

What is the country code you are trying to dial?

 

[KLIN]

Thank you all for pointing me in the right direction. It turned out that international calling was not automatically added to my SIP trunk, and I needed to submit a list of countries I wanted to enable.

The Advanced Tab not showing is not solved yet, I'll open a ticket for that.

 

[KLIN]

What is the country code you are trying to dial?

It was a European country, but i think not dialing out will be solved when i send the enable list to SIP provider. Not sure how I can solve the Advanced tab not showing though, could that be a SMB Pro restriction?

 

[KLIN]

Are you allowed from your trunk sip Provider first ?
I got a similar problem just because i forgot a + in outbound rule . Can you check if this is right for you?

Sip provider was indeed the issue, i've sent a list with countries to them

 

[AWS2P]

Nice , one problem behind

 

[TheodorosG_3CX]

Glad to know this is resolved