After Migrating to Version 18 Update 3 , Unconditional call forwarding not working.

[Roopesh Balakrishna]

After Migrating to Version 18 Update 3 , Unconditional call forwarding not working.

We are using Fanvil Telephone units.Future sync option is set as 0. Still unable to forward the call.

 

[ChrisC_3CX]

.Future sync option is set as 0. Still unable to forward the call.

I'm sorry but I'm not 100% sure I know what feature you're referring to. Is tis a Fanvil specific feature?

That said, by forwarding are you not referring to that configured on 3CX or from within the 3CX clients and instead referring to something configured on the IP Phone directly?

 

[Roopesh Balakrishna]

I'm sorry but I'm not 100% sure I know what feature you're referring to. Is tis a Fanvil specific feature?

That said, by forwarding are you not referring to that configured on 3CX or from within the 3CX clients and instead referring to something configured on the IP Phone directly?

We are using fanvil templete

 

[Saqqara]

Please explain the steps you are pressing to get this function to work. You need to explain your actions more.

 

[JohnS_3CX]

Hi @jomcy

If feature sync is set to zero, this implies you are using custom templates.

3CX does not support call forwarding from the deskphone settings.

Call forwarding must be done either:

a) via the 3CX clients, by editing your Status

b) via the 3CX Management Console

 

[Roopesh Balakrishna]

Please explain the steps you are pressing to get this function to work. You need to explain your actions more.

Menu-Features-Call forward-Selecting Ext-Uncondition--Enable

 

[Roopesh Balakrishna]

Hi @jomcy

If feature sync is set to zero, this implies you are using custom templates.

3CX does not support call forwarding from the deskphone settings.

Call forwarding must be done either:

a) via the 3CX clients, by editing your Status

b) via the 3CX Management Console

It was perfectly working with custom template before version upgrade from update 1 to update 3

 

[JohnS_3CX]

As I mentioned earlier, this is not expected to work on 3CX due the way the system was designed to handle it via Statuses.

We do not provide support with custom templates, so I'm not sure if it will be possible do or not..

Just keep in mind that when using custom templates you need to do your own troubleshooting and maintenance.

 

[Roopesh Balakrishna]

As I mentioned earlier, this is not expected to work on 3CX due the way the system was designed to handle it via Statuses.

We do not provide support with custom templates, so I'm not sure if it will be possible do or not..

Just keep in mind that when using custom templates you need to do your own troubleshooting and maintenance.

So incase if i need to do a custom template how to procced.

 

[JohnS_3CX]

You can start from here: https://www.3cx.com/docs/custom-ip-phone-templates/#h.lbdvgcnoj4wf

 

[Roopesh Balakrishna]

As I mentioned earlier, this is not expected to work on 3CX due the way the system was designed to handle it via Statuses.

We do not provide support with custom templates, so I'm not sure if it will be possible do or not..

Just keep in mind that when using custom templates you need to do your own troubleshooting and maintenance.

 

[Roopesh Balakrishna]

Hi John,
Attached the custom template which we are using for fanvil telephone. Kindly advise if any changes need to be done for conditional call forwarding

 

[Roopesh Balakrishna]

I'm sorry but I'm not 100% sure I know what feature you're referring to. Is tis a Fanvil specific feature?

That said, by forwarding are you not referring to that configured on 3CX or from within the 3CX clients and instead referring to something configured on the IP Phone directly?

Hi Chris attaching fanvil custom template. Kindly advise if any changes need to be done

 

[Evolute IT]

We do not provide support with custom templates, so I'm not sure if it will be possible do or not..

Just keep in mind that when using custom templates you need to do your own troubleshooting and maintenance.

Kindly advise if any changes need to be done for conditional call forwarding

As he said above, with custom templates you're on your own. Also, even with modifications, call forwarding from the phones won't work with 3CX, simple as that. It's not a phone thing it's a PBX thing.