agent abandoned calls

[Patoh]

I need assistance to pull that report.

 

[YiannisH_3CX]

Hello @Patoh

What exactly are you looking for? Also are you running a PRO licence?

 

[Patoh]

Hello @Patoh

What exactly are you looking for? Also are you running a PRO licence?

Lately, I have been receiving a lot of email notifications on lost all on queue, I want to see how many are as a result of agents not picking up calls

 

[YiannisH_3CX]

You could run an Abandoned queue calls report that shows how many times an agent was polled for that call. You need a PRO or ENT licence however to be able to run this report.