Without anything configuration wise being changed, all the agents lost access to the webclient and could not re-login. Calls were still in progress for about 3 minutes and then those were lost too. About 100 extensions were then unable to login to the webclient and all had the same black screen with the 3cx logo.
The management console was unaffect this entire time and all webclients were still checked in the extensions and nobody had Block Presence information in 3CX Apps / Web Client / Browser Extension checked (I saw this in another thread).
Restarting the server immediately fixed the issue for all extensions but we have still not discovered what caused this to happen. I see many others have experienced this same phenomenon but no solutions in any thread applied to what just happened to our system.
Solutions to prevent this from happening in the future would be greatly appreciated.
The management console was unaffect this entire time and all webclients were still checked in the extensions and nobody had Block Presence information in 3CX Apps / Web Client / Browser Extension checked (I saw this in another thread).
Restarting the server immediately fixed the issue for all extensions but we have still not discovered what caused this to happen. I see many others have experienced this same phenomenon but no solutions in any thread applied to what just happened to our system.
Solutions to prevent this from happening in the future would be greatly appreciated.
