AI call transcription to CRM

beurle

Customer
Joined
Jun 10, 2019
Messages
37
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4
We have a small sales team in Australia and I would like to get call transcription into Zoho CRM. 3CX is on premise at v20 u9 and we have AI Edition 8 Simultaneous Calls.

Voicemail works but we don't get a transcription on a recording.


Screenshot 2026-09-15 110711.png

I presume that although the GUI allows this setup, we need something with OpenAI?
 

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