Algo 8180 Keeps Ringing

[Gareth Jeanne]

So taking my first steps with 3CX, have setup on Google Cloud and so far all seems to be going well, Snom and Yealink phones all connected and working well.

However I've hit a brick wall with some Algo 8180 announcers we have purchased.

I have manually set them up, and they register fine. Paging works as expected, and the ring setup does work when the extension is added to a group, the problem is that the device keeps ringing even when the group is answered elsewhere, until it hits the timeout.

I don't have this issue with any of our other devices, so at a bit of a loss as to how to fix this one?

Any guidance/suggestions greatly appreciated!

Cheers

Gareth

 

[YiannisH_3CX]

Hello @Gareth Jeanne

Since this is not a supported device i am not sure what the correct setup is for this device but from the description of the issue i would assume that the device does not receive a cancel message when the call is answered by a different device or the device ignores the Cancel message and continues ringing. A wireshark capture should help you identify the issue.