All agents in queue receiving abandoned calls in call log

[AL_SB]

When a call in a queue is abandoned all agents who are member of the queue (logged in or loged out) are receiving a missed call notification in the call log catogarized as abandoned. This is experienced as a nuisance since only the agent logged in to the queue should receive a abandoned call notification in the call log. I'm unable to find a setting for it. It seems to be the way the system works. Does anyone have an idea how to change this behaviour? We use the Web Client.

 

[NikolasA_3CX]

Hi @AL_SB

Regarding your question, as you have already mentioned this is how the default functionality of the system works, and this cannot be changed.

 

[AL_SB]

Hi @NikolasA_3CX,

Clear. Thank you for your response.