All calls in single queue drop simultaneously

[smartautomation]

License: Professional
Version: 16.0.611

Today for the second time in a week, almost a dozen calls in just one queue dropped simultaneously. The agents are in different locations around the world so we can rule out internet issues. Also, other queues maintained their calls fine so doesn't seem to be server or carrier issue. Both times, it was the same queue that was affected. This queue does tend to have the most activity.

Anyone else experience this before? Any ideas?

 

[leejor]

Check the 3CX Activity Log, to see what caused the calls to end.

 

[smartautomation]

Thanks @leejor, unfortunately, we had logging turned off. We'll turn it on and restart tonight and see if the problem reoccurs later this week. Will update this forum once I have more information from the logs.