All personal voicemail greetings vanished!

[STI-David]

Hosted Professional 8 SC
18.0 Update 8 (Build 939)
Using SBC on a Raspberry pi

Main IVR greetings still there, however individual user greetings vanished.

Any suggestions?
David

 

[TheodorosG_3CX]

Have you checked in the Audit log if there was any change?

 

[STI-David]

The only changes made was changing user forwarding rules of "if busy etc." forward to extension of said user, changed to Forward to extensions voicemail.
This was reversed, as I applied the previous days backup, which didn't help. Greetings did not reappear.

Checked audit log and nothing gets my attention.

Q. As this is a hosted solution, wouldn't the greetings still be on the 3CX server? And what would cause a blanket removal of all the users greetings, approx. 35 users?

David

 

[TheodorosG_3CX]

Yes the voicemail greeting must be there. I would suggest that create a support ticket for this issue.