All users from M365 not syncing

[Heath]

I setup the 365 integration in the configure tab as instructed. In the user sync tab when I go to add users only 8 m365 users appear and I have 28. I went to check in the azure directory and all the users types are attribute as member. Now in the 3cx management portal there are extra extensions appearing that don’t have a 3cx user account with their email address. Which extensions I don’t need. When I delete, those extensions reappear. In addition of some 3cx user accounts during the sync their first and last name disappears. In looking at those M365 profiles there are first and last names. But this is happening on some and not all Can’t figure out why I’m only seeing 8 m365 users in the 3cx portal and why some first and last names disappear in the 3cx user during the sync

 

[Alphabetic]

What license do these users have?

 

[Heath]

Can you please clarify

 

[Alphabetic]

The ones missing, what 365 licenses do they have.

 

[Heath]

They are either business standard or exchange online 1. 5 out of the 8 showing are shared mailboxes. 2 have licenses. And the other 20 that isn’t showing are all licenses