- Joined
- Nov 3, 2017
- Messages
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We have a call queue setup as follows:
- four agents in queue
- agents supervisor ext is setup as the queue manager
- all the agents and the supervisor are in the same group
- supervisor can monitor queues, etc
The problem is the supervisor needs the ability to listen to calls etc which as far as it can tell requires us to added grant the manager the manager group right. The problem is that this appears to allow said supervisor to add extensions to the group, delete etc which we don't want.
Is the anyway to allow the supervisor to listen to calls, but limit other access?
- four agents in queue
- agents supervisor ext is setup as the queue manager
- all the agents and the supervisor are in the same group
- supervisor can monitor queues, etc
The problem is the supervisor needs the ability to listen to calls etc which as far as it can tell requires us to added grant the manager the manager group right. The problem is that this appears to allow said supervisor to add extensions to the group, delete etc which we don't want.
Is the anyway to allow the supervisor to listen to calls, but limit other access?
