Solved Amazon Chime

[Sea Monkey]

How do you use caller id reformation correctly. Used the following support document, but must not be fully understanding it correctly yet.
https://www.3cx.com/docs/cid-reformatting/

Currently we out put 10 digits, but one of my provider uses 11 digit plus +

if i output 32132134321 it works on one provider, but then i need to output +13213214321 on another provider. all caller id is done at the station level currently as we push direct dials.

I have tried the following, but it must not be correct.

Source
(...)(.*)
Replace
+(1)(...)(.*)

 

[Saqqara]

Use outbound rules to format the number for the sip provide

https://www.3cx.com/blog/voip-howto/outbound-rules-a-complete-example/

 

[Sea Monkey]

That works for outbound number formatting when dialing the number, but i need caller id corrected so it can pass.

 

[NickD_3CX]

In the Outbound Rules, you can now also set the Outbound Caller ID, so maybe create a few extra Outbound Rules and set the Caller ID from there.

 

[Sea Monkey]

Nic, I understand that, but there is not easy way to import outbound rules is there?. I have about 450 different caller ids so I would need 450 different outbound rules if I am understanding correctly.

What does this page do. Can this not change the extension caller id on the fly or am I miss reading it?

 

[NickD_3CX]

I did not say you couldn't I just offered an alternative.

Next I just want to explain what this "Outbound" section is meant for. This is for when you may have an incoming call from Provider A and you want to Forward it out through Provider B but present the Originator Caller ID as it came to A, but B (as in your case) requires the Caller ID format differently that what is presented.

Enough theory though, practical now. Specifically for Amazon Chime, yes it is possible, because the reformatting happens on outbound parameters that are set to "OriginatorCallerID".
Because it is possible for Amazon Chime, don't assume that it will be possible with all providers, because not all work with the same Outbound Parameters.

Something like this works fine:

What it does:
Prepend +1 in front of any Caller ID number.

So, if in your extension you put outbound caller ID 2025550145, with this rule in the packet capture you will see in the 'From' field +12025550145.

 

[Sea Monkey]

Nick,

I was doing this way different as you seen in my example. I will go ahead and give this a try and report my findings here tomorrow.

 

[Sea Monkey]

Nick,

This works. Really thank you for your help again.

Would be cool if we could do an example like the above on the amazon chime 3cx support page .

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for the feedback.