Solved Android 3cx app is not ringing with smartphone LTE

[scholle]

Hi there,

I've been testing around with 3cx.
Tested first with selfhosted 3cx Server which runs fine, but ...
Tested currently with 3cx hosted which also runs fine, but...

Both Servers run fine, with smartphone on WLAN.
But if I change to WLAN off and turn on 4G, "Team" tab is green and then when I call my phone, it doesn't ring and "Team" changes from green to orange ("im Gespräch" means busy)

I've checked PUSH, and remote tunnel is active (not denied)

3cx is latest available - 3cx app is latest and smartphone is Galaxy S10+ (Android 12 with 1st march build)

 

[Dalibor]

I just resolved the same issue.
My resolution was to remove 3cx application, and set SIP account in the Phone application.
To do this:
- Open phone application
- tap on 3 dots and select Settings
- tap on Calls
- tap on Calling accounts
- tap on SIP accounts
- tap on "+"
- Enter folowing:
Username: Your extension number
Password: password from "Phone provisioning - Authentication" in 3CX web interface for the extension
Optional Settings - Authentication username: ID from "Phone provisioning - Authentication" in 3CX web interface for the extension


After that go back one level and tap on "All calling accounts" and turn on slider for the account you just made.
If the "Receive incoming calls" is turned off - move slider to "On"

This was done on Sony Experia XA1, with no SIM card - used as a wifi phone only.


Weirdly this issue happens only on some Android phones on my system, other ones ring properly with 3CX application on the same WiFi network.

 

[ThomB_3CX]

Hi @scholle , thanks for the feedback.

Could you please provide me in PM the app's verbose logs in order to understand what's going on and help you out with your issue?

1. Enable Verbose Logs: “Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Enable verbose logging”.
2. Reproduce the issue and “Send log report”: Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Send Log Report

Thanks

Tom

 

[scholle]

I just resolved the same issue.
My resolution was to remove 3cx application, and set SIP account in the Phone application.
To do this:
- Open phone application
- tap on 3 dots and select Settings
- tap on Calls
- tap on Calling accounts
- tap on SIP accounts
- tap on "+"
- Enter folowing:
Username: Your extension number
Password: password from "Phone provisioning - Authentication" in 3CX web interface for the extension
Optional Settings - Authentication username: ID from "Phone provisioning - Authentication" in 3CX web interface for the extension


After that go back one level and tap on "All calling accounts" and turn on slider for the account you just made.
If the "Receive incoming calls" is turned off - move slider to "On"

This was done on Sony Experia XA1, with no SIM card - used as a wifi phone only.


Weirdly this issue happens only on some Android phones on my system, other ones ring properly with 3CX application on the same WiFi network.

Thanks a lot for your hint Dalibor, but ... SIP accounts are not available on Samsung devices and also not on Android 12.

 

[scholle]

Hi @scholle , thanks for the feedback.

Could you please provide me in PM the app's verbose logs in order to understand what's going on and help you out with your issue?

1. Enable Verbose Logs: “Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Enable verbose logging”.
2. Reproduce the issue and “Send log report”: Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Send Log Report

Thanks

Tom

Hi Tom, sorry for late reply, sometimes things happen, when you don't need them.

This site https://www.3cx.com/docs/android-push-troubleshooting/#h.2outbaiiirq2 get some hints regarding google PUSH.
so I've tried last week "keep active" which lets my APP ring.
Today - I logged in 3cx portal and reconnect my Trunk and then start 3cx app on Samsung device, what should I say - it rings even if it is on screensaver mode. Hallelujah...

So, at the end I cannot say, why this happened last week.

Thanks to all supporting me.

Scholle

 

[ThomB_3CX]

@scholle no worries.
Glad to have you back on track and everything works well