Solved Android App Extension without corresponding system telephone

[C. Rowland]

Hello there,

We've recently started using 3CX in a new location of our company, which is part of a new network, etc.

The Windows and Android and iOS apps work perfectly fine with any extension that has
However, we have 2 extensions that only use the App on Samsung XCovers 4S smartphones with no other devices connected to the extension. These two do not ring when they receive a call.
In the app, I can see the incoming call, but I don't get any prompts to pick up the call, nor any push notifications.
I've checked all possible settings in the app and on the mobiles themselves, and have finally run out of ideas of what to try.

I've also made sure that there's a valid (newly created just for the app) google firebase project linked to the phone system.

Do any of you have other ideas as to what I could try? Any help is appreciated!

Best regards,
C. Rowland

 

[Aaron Paul]

In the phone provisioning tab in the extension settings, do you see "Enable PUSH notifications" checked? If so I would try deleting and re-adding the extensions from the mobile app.

 

[C. Rowland]

In the phone provisioning tab in the extension settings, do you see "Enable PUSH notifications" checked? If so I would try deleting and re-adding the extensions from the mobile app.

That really worked! Thank you so much!

 

[JohnS_3CX]

Sometimes it's the simple things

Always create a fresh unmodified extension when doing this type of troubleshooting.
If that works, then you know the phone/pbx is not the issue, and you can look at the problematic extension