Android App status switching to DND

[Dominique_CH]

I noticed that my Android App keeps changing its extension-status from "Available"/green to "DND"/red for some obscure reason.
I suspect this happening when an incoming call is unanswered and forwarded to VM but I'm unsure. I detect it on a new incoming call ringing on my IP-phone, but not on my Smartphone (both in a ring group).
Anybody having any clue about what's going on or how to identify the reasons for such behavior?

 

[Alejandro_3CX]

Hi @Dominique_CH by any chance did you check if the extension is using the switch status?

You can check this from the web client or desktop app and disable it.

 

[Dominique_CH]

Hello Alejandro,
Thank you for you response and tip. I deactivated this option but this doesn't explain the client not being in the 'Available'-status during office hours. Also, while office hours are defined as 8am-5pm Mon-Fri, the app-status before this change made this Sunday was 'Available'.
I'd rather suspect the problem originating from this extension being member of a 'ring-all' ring group and not answering a call but I didn't find the culprit parameter

 

[Alejandro_3CX]

Hi @Dominique_CH if the extension was using the switch status feature then it means his status profile will change according to the hours used, for example if it is 8am-5pm Mon-Fri then in office hours the status is available and the hours that are not declared will be out of office hours, so before 8am and from 5pm the status is DND.

Now with this parameter disabled the extension will change its status automatically.